Effective Date: July 30, 2026
At Vyric, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
The following items cannot be returned:
To request a return, please contact our customer support team with your order details. Once your request is approved, we will provide return instructions.
Please do not send items back without prior authorization.
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping expenses.
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.
We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.
If you have any questions regarding our Refund & Returns Policy, please contact our customer support team. We are always happy to assist you.