Return & Refund Policy

Return Window

VYRIC accepts eligible return requests within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period has ended generally cannot be accepted. If you believe you need to return an item, we recommend contacting us as soon as possible after delivery.

What Can Be Returned

You may request a return when an eligible product falls within our return period and meets the required return conditions. This may include situations where:

• The product arrived damaged during shipping.
• The product arrived defective or with a manufacturing issue.
• You received a different product from the one ordered.
• You changed your mind after receiving the product.
• The product remains within the applicable return window and satisfies all return conditions.

All return requests are reviewed before return instructions are provided.

Conditions for a Valid Return

To qualify for a return, the product should meet the following conditions:

• The return request must be submitted within 30 calendar days of the delivery date.
• The item must be unused and in its original condition.
• The product should include its original packaging and any accessories supplied with the order.
• The item must not show damage, excessive wear, stains, alterations, or signs of improper use.
• The return must be associated with a valid VYRIC order number or other proof of purchase.

Items that do not meet these conditions may be refused or may not qualify for a refund.

How to Request a Return

Before sending any product back, please contact VYRIC at info@vyric.site and request return authorization.

Please do not send a product to our business address without receiving return instructions from our team first. Unauthorized returns may experience delays or may not be accepted.

When contacting us, please include your order number, the reason for the return, and any relevant photographs when applicable.

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Your VYRIC order number.
• Clear photographs of the product.
• Photographs of the outer shipping packaging, where applicable.
• A brief description explaining the issue.

If the return is approved because of an error on our part, we will provide appropriate return instructions and, where applicable, a prepaid return shipping label.

Return Shipping Costs

When a return is required because the product arrived damaged, defective, or incorrect due to an error on our part, VYRIC will handle the applicable return shipping arrangements after the issue has been reviewed and approved.

If you are returning an otherwise eligible item simply because you changed your mind, return shipping costs are generally the responsibility of the customer.

Original outbound shipping charges, where applicable, may be non-refundable for customer-initiated returns.

No Restocking Fee

VYRIC does not charge a restocking fee on approved returns that meet the requirements of this policy.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may return the eligible item according to this policy and place a new order for the product you prefer.

Items That Cannot Be Returned

Certain products or situations may not qualify for a return, including:

• Items that have been used, damaged, stained, or altered after delivery.
• Products returned without required original packaging or included accessories where those materials are necessary for the return.
• Products showing damage caused by improper use, handling, storage, or care after delivery.
• Return requests submitted after the 30-calendar-day return window.
• Gift cards, if offered by VYRIC.

Shipping Your Return

If you are responsible for returning an item, we strongly recommend using a shipping service that provides tracking information.

Keeping your tracking information allows you to confirm that the package was shipped and delivered. VYRIC cannot be responsible for a return package that cannot be verified as delivered to the designated return location.

Please keep your shipping receipt and tracking information until your return has been fully processed.

How the Refund Process Works

Once your returned product reaches us, our team will inspect the item to determine whether it satisfies the conditions required for a refund.

After the inspection is completed, we will notify you by email regarding the status of your return and whether the refund has been approved.

Approved refunds are issued to the original payment method used to place the order. We generally cannot redirect an approved refund to a different card, account, or payment method.

Refund Processing Time

Once your returned item has been received and inspected, approved refunds are typically processed within 10 business days.

After VYRIC processes the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Processing times may vary between financial institutions, and VYRIC does not control the time required by your payment provider to post the refunded amount.

If Your Refund Has Not Arrived

If your approved refund has not appeared in your account after the expected processing period, we recommend checking the following first:

• Check your bank or payment account statement.
• Contact your payment provider to ask about pending refund processing times.
• Contact your bank or card issuer, as some institutions require additional time to post refunds.

If you have completed these steps and still cannot locate your refund, contact us at info@vyric.site and we will review the matter with you.

Partial Refunds

In certain circumstances, an approved return may qualify for only a partial refund. This may occur when an item has minor signs of use, damage, missing accessories, or other conditions that affect its return or resale condition.

If a partial refund is applicable, we will explain the reason for the adjustment when communicating the refund decision.

Refunds on Promotional Orders

If an order was placed using a discount code, promotional offer, or other price reduction, any approved refund will generally be based on the actual amount paid for the returned item rather than the original full price.

Promotional offers may also have additional terms or restrictions that apply to returns and refunds.

Refused or Undeliverable Orders

If an order is refused at delivery or becomes undeliverable for reasons unrelated to shipping damage, carrier error, or an issue caused by VYRIC, applicable shipping or carrier return costs may be deducted from any refund.

Any applicable deduction will depend on the circumstances of the returned shipment and the costs incurred.

Order Cancellation

If you would prefer to cancel your order instead of returning it, please contact us as soon as possible after placing the order.

Cancellation requests can generally only be accommodated before the order has entered the fulfillment or shipping process. Once an order has been processed or shipped, it may no longer be possible to cancel it.

For additional information about order processing and delivery, please review our Shipment Policy .

Questions About Returns or Refunds

If you have questions about an existing return, refund request, or the requirements described in this policy, our support team is available to assist you.

Please include your order number whenever possible so that we can review your request more efficiently.